All online purchases have a return period of 14 days. If you do not like the purchased product, it does not suit you or it is not what you expected, you can return it without any problem. More info HERE.
Once we receive the item and verify that it is in perfect condition (unworn and with all the labels/original packaging) we will proceed to refund the amount of the item with the same means of payment that you used in the purchase.
Therefore, the return will only have the cost of sending the item to our store: Sanferbike M-30 (ATT: Online Department) C/Lozano, 2 - 28053 Madrid. To do this, you can choose the shipping and messaging method you prefer, with Certified Post being the most frequently used means.
And if you are in the Community of Madrid or surroundings, you can also go to your nearest Sanferbike store to make the return, and we will refund the amount in cash and on the spot.
It is not always easy to get it right the first time, so we offer you the change of size in an easy and economical way.
If the item you need to change has a value of 50€ or more, we will send it back to you from the store to your home without shipping costs.
Therefore, the size change will only have the cost of sending the item to our store: Sanferbike M-30 (ATT: Online Department) C/Lozano, 2 - 28053 Madrid. For this you can choose the shipping and messaging method you prefer. Once we receive the item and verify that it is in perfect condition (unworn and with all the labels/original packaging) we will proceed to send you the new chosen size.
And if you are in the Community of Madrid or surroundings, you can also go to your nearest Sanferbike store to change the size or choose another product.
If you have any questions, you can contact us HERE.
Sanferbike has 3 bike shops in Madrid, each with its own bike workshop, as well as the online cycling shop, with the best products and the best brands of bicycles: Trek, Cannondale, Scott, Orbea, BMC, Santa Cruz, Giant, Wilier, 3T, LIV, Enve, Open, Moustache, Littium, Cinelli, Basso, Factor, Colnago ...
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