RIGHT OF WITHDRAWAL

Description of the right of withdrawal: You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 days from the day you received the material.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement, for example an email. You can use the example of a withdrawal form that appears at the end of this page. To meet the withdrawal period, it is enough that the communication of desire to use this right is sent before the corresponding period expires.

Consequences of withdrawal: In the event of withdrawal on your part, we will refund the payments received from you without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to to withdraw from this contract, provided that within that period we have received the product in our store to verify that it is in perfect condition, not used and with the original packaging as received. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided another method and it has been agreed with us.

In case of purchase withdrawal, you must send the product to our store by your own means. You must return or deliver the goods directly to Sanferbike S.L. C / Lozano 2 - 28053 Madrid (Spain), without any undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract.

In the specific case of withdrawal in the purchase of a bicycle, Sanferbike will pass on the special preparation expenses generated by your order, valued at € 50 for shipments to Spain, € 100 for Portugal and € 150 for other international shipments, discounting them from the amount to be returned.

For example: if you give up the purchase of a € 3,000 bike, Sanferbike will refund the amount paid by subtracting the € 50 expense generated in the preparation, packaging and special protection that the shipment of a bicycle requires.

Exceptions to the right of withdrawal:

In accordance with article 71 of Law 3/2014, of March 28, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, it is stipulated that the right of withdrawal It will not be applicable to contracts that refer to:

- The provision of services, once the service has been fully executed (this is the case, for example, of the adjustment and preparation of bicycles for shipment).

- The supply of goods assembled, manufactured or made according to the specifications of the consumer, tailored to the user or clearly personalized.

- The supply of goods that may deteriorate or expire quickly.

- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

Example of information to include in the withdrawal request:

For the attention of:

Name: Sanferbike S.L NIF: B85855922

Address: Lozano, 2 y 4 - 28053 Madrid (Madrid)

Town: Madrid

Telephone: 914834880

Email: atencionalcliente@sanferbike.com

Data of the good / service to be withdrawn:

• Contract / order / invoice number:

• Contract / order / invoice date:

• Date of receipt of the product / service:

• Description of the product / service:

Consumer / user data:

Name:

• Address:

• Population:

• Telephone:

• E-mail:

In accordance with article 71 of Law 3/2014, of March 28, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, I inform you that I withdraw from the contract of sale of the good / service described above within the established term, so I would be grateful if you could contact me using the contact information provided, to notify me that this request has been made.

Request date:

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